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As you indicated, in today's world customer service is more important than ever. With the internet, cell phone mania and other communication tools instantly at the finger tips of everyone, negative word-of-mouth can travel like wild fire picking at a company's reputation. I manage an industrial MRO supplies store and customer service is a major part of our training.

Skip Anderson

"Word of mouth" can be your best friend, or your worst enemy. Jill, I appreciate your advice to be transparent in everything you do.

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